![]() XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply To get the log from Malwarebytes do the following:Ĭlick on the History tab > Application Logs.ĭouble click on the Scan log which shows the Date and time of the scan just performed.Ĭlick Export > From export you have three options:Ĭopy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.Īfter the restart once you are back at your desktop, open MBAM once more.When the Scan is complete Apply Actions to any found entries. If an update is available, click the Update Now button. Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as MalwareĬlick on the Scan tab, then click on Scan Now >. On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits". You can customize the path in Settings.Ĭlose Registry Backup when done. The registry backup will be created in %WindowsDrive%\RegBackup by default. If backup is successful, a message will appear at the lower half of the screen with an option to view logs. Type a custom name in Backup Name if you want, then choose Backup Now. Right click on the zipped folder you just downloaded and select "Extract All".Ĭlick the "Browse" button and from the list, expand " Computer", then expand " Windows (C:)", and click the " Make New Folder" button.Ĭall this folder something you will remember.like "RegBackup" then click "Ok", and then click "Extract".įrom the newly extracted files, right click on and select Run as Administrator ( XP users just double click) to start Registry Backup.( Windows Vista/7/8/10 users: Accept UAC warning if it is enabled.) ![]() ![]() Now we need to create a new folder to extract the zipped contents into. If the tool does not run from any of the links provided, please let me know.ĭownload Registry Backup from here, and save _registry_backup_portable.zip to your desktop. You will find further links if you scroll down the page with other names, try them one at a time. If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. This log file is located at C:\rkill.log. This is normal and indicates the tool ran successfully.Ī log pops up at the end of the run. If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.Ī black DOS box will briefly flash and then disappear. There are three buttons to choose from with different names on, select the first one and save it to your desktop.ĭouble-click on the Rkill desktop icon to run the tool. Run the following and post the produced logs. Make sure to run all scans from accounts with Administrator status, continue as follows please:Īnyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good. My screen name is kevinf80, i`m here to help clean up your system.
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